Master Generators are shipped via truck to the nearest truck terminal to you. But, residential delivery will incur a $50 additional charge from the trucking company. We encourage you to have your generator shipped to a business address or pick it up at the trucking terminal.

For shipments to other countries or outside the continental U.S. (Alaska, Hawaii, Puerto Rico, etc.), shipping charges will be calculated and added to your order.

You are charged the exact price that the freight company charges us - plus a handling fee. This applies not only to orders that can be shipped via UPS - Items that are too large or too heavy for UPS will be shipped via common carrier and the actual shipping charges added to your invoice.

We attempt to ship orders the same day they are received. If that's not possible, you will be notified of any delay. Typically, if it's not in our warehouse and is drop shipped from the manufacturer (not uncommon these days), a few additional days may be required. Please advise if you need an item instantly and we'll do whatever we can to accommodate you.

If you need your order quickly, other faster shipping methods are available: UPS 2nd day and overnight and Federal Express. Please advise if you need these faster and more expensive methods.

Ordering from outside the continental United States ?

Orders from Alaska, Hawaii, Canada and other countries will be shipped via best method (usually Federal Express or UPS) and the shipping charge added to the credit card charge. 

Returns Information